FAQ - Frequently Asked Questions
General
Vishnu is an ethnic fashion label that proudly identifies itself as the dwelling of the Indian heritage weaves, prints and artforms. You can read more about us here: https://thevishnu.in/pages/story-of-vishnu
Yes, Vishnu has an offline/physical store in Khan Market - one of most reputed shopping locality of the country. Our offline store address is 26-B, Khan Market, Delhi, India 110003.
We have an exclusive assortment of everything that the ethnic world possibly has to offer.
In top wear - Kurtas, Dresses, Anarkali, Tunics, Tops.
In bottom wear – Pants, Palazzos, Skirts.
In add ons – Dupattas, Stoles/Scarves.
Every product has a different size chart. Please measure yourself and refer to the size chart. If you don’t find an exact size match, go for the next size.
We change our inventory as often as you blink!
Yes, our clothes are of A-grade quality. We do not hesitate to walk an extra mile to ensure that our apparel’s quality is consistent and uncompromised. As we are a part of the design journey – from fabric sourcing to final production, you can be ascertained of receiving nothing but the best!
At Vishnu, we follow a stringent quality check process. So, if you find very minor irregularities in color/print of block or hand-printed apparel, be assured that this is normal. These irregularities are a trademark of ethical hand printing, thus making every apparel you shop from us original & only one of its kind.
Yes, our fabrics are ethically sourced from different parts of India. You can read the entire journey of out apparels here: https://thevishnu.in/pages/journey-of-the-design
We have a talented in-house panel of masterjis and designers who work in sync like a dream team. We draw our inspiration from our traditions and bring it to life with our modern masterpieces. You can read the entire journey of out apparels here: https://thevishnu.in/pages/journey-of-the-design
Yes, we work with Indian artisans from around the nation. In fact, we believe that we are what we are because of them. Therefore, we honor these artisans and pledge to provide them with a fair source of income.
Yes, we work with Indian artisans from around the nation. In fact, we believe that we are what we are because of them. Therefore, we honor these artisans and pledge to provide them with a fair source of income.
Yes, we offer outfit customization if your requested size is not available.
No, we do not offer discounts on bulk order.
You can sign up for our newsletter here : (add news letter pop up box link) to get updates on new collection and offers. Don’t forget to check out our blog(add blog landing page link) for tips that you wouldn’t want to miss!
Payment
We accept:
A. Cash on delivery – COD
B. All types of online payment:
• Credit Card
• Debit Card
• Net Banking
• UPI
• Mobile Wallets – (mention all apps that you accept – eg: PayTM, Freecharge etc.)
Yes, you can get an invoice for your purchase. In case you haven’t received an invoice, please write to us on care@thevishnu.in or call us on +919817700300.
COD is cash on delivery. This means that you will not have to pay anything while placing an online order. But you will be liable to pay the entire order amount only on receiving it.
Yes, we offer COD facility.
Though we have tied up with reputed logistic chains, for some remote locations COD might not be available. Also, as per our returns and exchange policy, repeated refusal of COD orders might attract barring of COD policies.
Shipping
No, there is no minimum order value for shopping from Vishnu.
Yes! As long as you are located in India, we deliver to your location. You can check if we deliver to your location, by entering your pin code here – ( insert pin code check link)
No, at the moment, we do not ship internationally.
We know the excitement and that comes with shopping something online. So, we work at lightning-fast speed, dispatch at the earliest and try to deliver within 3-5 business days. In some cases, the delivery time might exceed the tentative timelines. To know more – read our shipping policy here: https://thevishnu.in/pages/shipping-returns
They say all good things come at a price, but not at Vishnu. We offer FREE SHIPPING on all orders!
You can track your order from the “My Account” section.
Yes, we try to ship multiple items from a single order together. Please understand that collective shipping is subjective to product availability. Regardless, we try our best to dispatch all order from 1-3 days from the day we receive the order.
No, we do not offer express delivery.
No, you cannot change the delivery address or mobile number after placing your order. Please double-check it before placing an order. In case of unsuccessful delivery arising from incorrect address/mobile number input, Vishnu will not liable for any refund or replacement.
This is a rare occurrence. If something like this happens, please write to us on care@thevishnu.in or call us at +919817700300 and we will take care of the rest!
Delivery re-scheduling depends on multiple factors. To know more write to us on care@thevishnu.in or call us at +919817700300.
Return/Exchange
Our order processing team works day in and out to ensure that this doesn’t happen to you. If it does, please write to us on care@thevishnu.in or call us at +919817700300 within 48 hours of order delivery. Additionally, you can read our return and exchange policy here https://thevishnu.in/pages/exchange-return to understand more.
Our order processing team works day in and out to ensure that this doesn’t happen to you. If it does, please write to us on care@thevishnu.in or call us at +919817700300 within 48 hours of order delivery. Additionally, you can read our return and exchange policy here https://thevishnu.in/pages/cancellation-policy to understand more
Yes, you can return your purchased product ONLY IF there is a manufacturing defect or have received a wrong item.
For the product to be eligible for a return, it should be unused, unwashed, unaltered, and undamaged. The product should also be in its original condition with all tags, embellishments, and add-ons intact.
You can read about our return and refund policy here https://thevishnu.in/pages/shipping-returns to understand more.
If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
Yes, you can exchange your purchased product if your reason for the same is size issue.
For the product to be eligible for exchange, it should be unused, unwashed, unaltered, and undamaged. The product should also be in its original condition with all tags, embellishments, and add-ons intact.
We offer FREE SHIPPING on one-time exchanges. In case of more than one exchange request on a single garment, future exchange/return shipping cost on the same garment to be borne by the customer.
You can read about our exchange policy here https://thevishnu.in/pages/exchange-return to understand more.
If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
Yes, you can cancel your purchased product ONLY IF it is not dispatched or is prepaid. Read more about our cancellation policy here: https://thevishnu.in/pages/cancellation-policy
Yes, for hygiene reasons, all our facemasks qualify as non-returnable items. To know more about our exchange and return policy, click https://thevishnu.in/pages/exchange-return
We have partnered with the leading logistic chains for quick order delivery and pick-up. Your exchange order should be picked up within 1-5 business days of raising a request. If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
We have partnered with the leading logistic chains for quick order delivery and pick-up. Your return order should be picked up within 1-5 business days of raising a request. If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
No, purchases made online can be returned at the web store only.
Refund
Depending on your mode of payment, it will take around 7-14 days for the refund to reflect in it.
The refunded amount will reflect in your source of payment.
If you self-ship, the entire order amount will be refunded to your source account of payment.
If you opt for our return pick-up service, the amount will be refunded after adjusting the shipping cost of INR 200 to your source of payment.
If the reason for return is delivery of a wrong/damaged product or any other error on Vishnu’s behalf, the entire order amount (that is inclusive of shipping cost) will be refunded to your source/bank account.
Read more about our refund policies here: https://thevishnu.in/pages/exchange-return
If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
We offer FREE SHIPPING on one-time size exchanges. In case of more than one exchange request on a single garment, future exchange/return shipping cost on the same garment to be borne by the customer.
If you still have any queries, please feel free to call us on +919817700300 or drop an email on care@thevishnu.in along with your Order ID and concern.
This is not the kind of experience we want you to have. In a rare case when it is taking longer than expected for your refund to reflect in your source account, we request you to first contact your bank and then write to us on care@thevishnu.in or call us at +919817700300
Wash & Care
To maintain the color, luster, and new-like look of your apparels from Vishnu, we suggest following the wash care guide given on every product page. In a nutshell:
- Handwash with mild detergent.
- Do not soak.
- Do not scrub hard.
- Always dry in shade.
Note: For some apparels, dry clean is ideal.
